Contact Us
Our support team is ready to help with questions, account issues, technical concerns or general feedback. Contact us anytime for help with deposits, withdrawals, verification or account settings. We provide quick responses through live chat, email and phone, and can guide you through KYC, bonus queries and responsible gambling tools. We also provide guidance on responsible play and can connect you with local help services when needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account, payments and technical help |
| General enquiries | [email protected] - Company questions, billing and verification requests |
| Affiliate enquiries | [email protected] - Partnerships, tracking and commission queries |
| Phone | +1 416 587 2391 - Quick help for urgent account or payment issues |
| Working hours | Mon-Sun, 08:00-00:00 ET |
Contact by email
Email is our preferred way to handle detailed requests, account issues, or any situation that requires documents or explanations. Please send your message to [email protected] with a clear subject line and include your account username, registered email and a phone number if available. Providing up-to-date contact details helps us resolve your request faster and avoid unnecessary delays.
Send us a message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, and simple account or payment questions can often be resolved within hours. More complex issues, such as KYC checks or payment investigations, may take longer depending on their nature and required documents. We appreciate your patience while we review your request.
Feedback
We welcome your feedback, suggestions, or ideas to help improve the site. Please tell us about any issues, feature requests, or ways we can make the experience easier for Canadian players. All messages are reviewed carefully by our team and used to shape updates, promotions, and usability changes. Your input helps us keep the site safe, fair and straightforward.